These terms govern your use of the Sailnboat website and the booking service operated by Sailnboat OÜ. Please read them before making a booking request.
1. Who you are contracting with
This is the most important clause on the page.
Sailnboat OÜ operates a marketplace. We are an intermediary. When you book, the charter contract is between you and the independent charter operator that owns and operates the yacht — not between you and us.
Our role is to present the operator's inventory, confirm availability, take your booking request and pass it to the operator. The operator is responsible for the vessel, its seaworthiness, insurance, licensing, the handover, the briefing and everything that happens during your charter.
2. Listings, prices and availability
Yacht specifications, photographs, prices and calendars are supplied by the charter operators, through the booking platforms they distribute through, and reproduced without alteration. We take reasonable care but do not warrant that every detail is complete or free of error.
Prices shown are indicative starting prices for the period searched and include obligatory extras charged by the operator where these are known. They may exclude items payable locally, such as the security deposit, fuel, tourist tax, transit log or optional extras. The full and final price is confirmed before any booking becomes binding.
Availability changes constantly. A yacht shown as free may be reserved by someone else before your request is confirmed. A booking is binding only once the operator confirms it and you receive written confirmation from us.
3. Our fees
We charge you no booking fee. We are paid a commission by the charter operator. The price you see is the operator's own price.
4. Making a booking
- You submit a booking request through the site.
- We check the dates with the operator and confirm the full price, including obligatory extras and the security deposit.
- You accept the operator's charter agreement and pay the deposit required by that operator.
- The booking is confirmed in writing. From that point the operator's charter terms apply to the charter itself.
You must be at least 18 years old to make a booking. Many yachts require the person taking the helm to hold a recognised skipper licence; where a licence is required this is stated on the listing, and the operator may refuse handover without it.
5. Payment, cancellation and changes
Payment schedules, cancellation terms, change fees and the security deposit are set by each operator and stated in their charter agreement. They vary widely between operators and destinations. Read them before you pay: they are the terms that govern your money.
Where you cancel, the operator's cancellation policy applies. We will assist in communicating with the operator, but we cannot waive or override their terms.
The 14-day right of withdrawal does not apply to a charter
Consumers buying online usually have 14 days to change their mind. Yacht charter is one of the exceptions: Article 16(l) of the Consumer Rights Directive 2011/83/EU removes that right for leisure services provided on a specific date or for a specific period. The same exception covers hotels, flights, car hire and event tickets.
In plain terms: once your booking is confirmed for specific dates, you cannot cancel free of charge simply because you changed your mind. Only the operator's cancellation policy applies. We state this openly rather than leaving you to discover it after paying.
6. Your responsibilities
- Provide accurate information, including crew list details required by port authorities.
- Hold the licences and certificates required for the yacht and the sailing area.
- Arrange appropriate travel and personal insurance. Charter insurance covers the vessel, not your trip.
- Check passport, visa and entry requirements for your destination.
- Operate the yacht within the limits set by the operator and by local law.
7. Liability
We are liable for our own service — presenting listings, handling your request and passing accurate information to the operator. We are not liable for the performance of the charter itself, which is the operator's contractual responsibility.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded. Your statutory rights as a consumer under European Union law are not affected.
8. Your account
You do not need an account to send a booking request, but one lets you keep saved yachts and follow your bookings. Keep your password to yourself; you are responsible for what is done through your account until you tell us it has been compromised.
You can ask us to close your account at any time and we will delete it, keeping only what accounting law requires us to keep. We may suspend an account that is used for fraud, abuse or systematic scraping.
9. How we use what we learn
We record how the site is used so that we can run it well: which yachts people look at, which searches come back empty, what fits whom. We use it to improve search and ranking, to develop our own recommendation and assistant systems, to decide which yachts to add, and — where you have agreed to hear from us — to tell you about offers on the kind of boat you were looking for.
It is our own work on our own service. We do not sell it and we do not hand it to advertising networks. What is collected, on what legal basis and how you switch it off is set out in full in our Privacy Policy.
10. Website use
You may use this site to search for and book yacht charters. You may not scrape, copy or republish our listings systematically, interfere with the site's operation, or attempt to access data you are not authorised to see.
11. Circumstances beyond anyone's control
Storms, port closures, strikes, war, epidemics and similar events can stop a charter from going ahead. Neither we nor the operator is liable for failing to perform in such circumstances, but we will tell you as soon as we know and help you pursue a refund, a change of dates or a replacement yacht with the operator.
12. Complaints
If something goes wrong during a charter, tell the operator first and while you are still on site — most problems can only be fixed there. If the matter is not resolved, write to info@sailnboat.com with your booking reference and we will take it up with the operator. We answer consumer complaints within 15 days.
If we cannot agree, consumers resident in Estonia may apply to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (ttja.ee), free of charge. Consumers resident elsewhere in the EU, Norway or Iceland can get free help from the European Consumer Centre in their own country (eccnet.eu). The European Commission's ODR platform closed on 20 July 2025 and no longer accepts complaints.
13. Governing law
These terms are governed by Estonian law. If you are a consumer resident in the European Union, you also enjoy the protection of the mandatory consumer law of your country of residence, and nothing here deprives you of it.
14. Changes to these terms
We may update these terms. The version in force when you make a booking is the version that applies to it. The date at the top of this page shows when it was last changed.
15. Language and severability
These terms are written in English and the English version governs. If any clause turns out to be unenforceable, the rest stays in force.
16. Contact
Sailnboat OÜ
Narva mnt 5, 10117 Tallinn, Estonia
Registry 17557623 · VAT EE103011174
info@sailnboat.com